1. Start free
The Career Sketch costs nothing and needs no card. Take it, read it, and decide from there whether the paid report is worth it to you. We would rather you did that than asked for a refund later.
2. What can be refunded
| What you bought | Refundable? | Why |
|---|---|---|
| Career Sketch | Nothing to refund | It is free |
| Career Blueprint | No, once unlocked | The full report is delivered to your account the moment payment succeeds |
| Career Architect Session | Yes, if unused, within 7 days | Nothing has been delivered until the session is held |
| Blueprint + Career Architect Session | The session part only | The Blueprint half is already delivered; the unused session half is refundable at ₹2,000 |
3. Reports
A Career Blueprint is a digital product delivered immediately. As soon as the payment clears, the full report is unlocked on your account and can be read, shared and re-opened for as long as the account exists. Because of that, a report cannot be returned or refunded once it has been unlocked.
We do refund in full if:
- you were charged but the report never unlocked, and we cannot unlock it for you;
- you were charged twice for the same report;
- we close your account for a reason that is not your fault, before you have read it.
4. Career Architect Sessions
A paid session sits on your account as a credit until you book a slot. An unused credit is refundable in full within 7 days of the payment — just write to us, and you do not need to give a reason.
A session credit is not refundable once:
- the session has been held; or
- you did not attend a booked session and had not rescheduled it at least 24 hours in advance; or
- more than 7 days have passed since the payment.
If we cancel or miss a session, or cannot offer you a slot within a reasonable time, you choose: we reschedule it, or we refund it in full. That holds whatever the 7-day window says.
5. Rescheduling and cancelling a booking
Reschedule a booked session at least 24 hours before it starts, using the link in your booking confirmation, and your credit stays intact for a later slot. Cancelling a booking inside 24 hours, or not turning up, uses the credit. One exception: if a session with a student under 18 has to be rescheduled because no parent or guardian was present at the start, the credit is kept the first time.
There is nothing else to cancel. Luminary Steps has no subscription and no recurring charge — you pay once, for one thing, each time.
6. Failed and duplicate payments
If a payment fails, any amount debited is normally reversed by your bank automatically within 5 to 7 working days; no request to us is needed. If money left your account and nothing unlocked, or you can see two charges for one purchase, write to us with the transaction reference and we will trace it and return the extra in full.
7. How to ask
Email info@luminarysteps.com from the address on your account, or call +91 99934 92610. Tell us:
- what you bought and when;
- the payment or order reference from your receipt;
- what went wrong, if something did.
We acknowledge within 2 working days and decide within 5. If we approve it, the money goes back through Razorpay to the account or card you paid from, and usually appears within 5 to 7 working days — the exact timing is your bank’s. We do not refund to a different account, in cash, or as credit unless you ask for credit and we agree.
8. If you are not happy with the answer
Say so, to the same address — a refund decision can be looked at again, and we would rather sort it out directly. This policy sits alongside your rights under Indian consumer law, which it does not take away. Our Terms of Use cover the rest of the agreement, and the contact page has every way to reach us.