Reach us
Office
Qubikals, Rohit Nagar, Bawadiya Kalan, Bhopal, Madhya Pradesh, 462039, India
What to write about, and what to include
- A payment or a refund. Send the payment or order reference from your receipt, and the email address on your account. Our Refund and Cancellation Policy says what can be refunded.
- Something wrong in a report. Tell us which report and what looks off. If a payment went through but nothing unlocked, say so — we can fix that from our side.
- Booking a session. Tell us whether you want it online or in person in Bhopal, and roughly when suits you.
- Your data. To see, correct or delete what we hold, write from the address you signed up with. The Privacy Policy covers what we hold and for how long.
- Schools and counsellors. If you want to run this with a batch of students, say which school and which grades.
Complaints and grievances
If something has gone wrong and the usual reply has not sorted it out, address your complaint to our Grievance Officer, Amit Tirpude, at amit@luminarysteps.com, with “Grievance” in the subject line. We acknowledge within 48 hours and aim to close it within 30 days.
The business
Luminary Steps operates from Qubikals, Rohit Nagar, Bawadiya Kalan, Bhopal, Madhya Pradesh, 462039, India.
We are also on Instagram and LinkedIn. Please do not send payment details or anything personal over social media — use email.